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Airlines

Airlines

Mystery Flyer

The passanger experience is scored from the initial reservation through to completion of the flight and will include ratings of:

  • Reservation
  • Check-in procedure
  • Boarding procedure
  • Airline interior presentation, comfort, cleanliness
  • Staff appearance ⁄ dress
  • Food quality, presentation
  • Efficiency of service
  • Staff attitude, performance and morale
  • Staff compliance with company policy
  • Disembarking
  • Baggage handling procedures.