Our comprehensive overnight spa, hotel, game lodge and serviced apartments audits detail every aspect of a guest’s stay at the property, including:

  • Ease of navigation and reservation online
  • Telephone reservation process
  • E-mail Response time
  • Up-selling, Arrival and Check-In
  • Hotel information and rooming
  • Accommodation, Food and Beverage
  • Valet and bellman services
  • Public Areas, hotel boutiques
  • Room Service
  • Spa Services, Salon & Leisure Facilities
  • Concierge including local knowledge
  • Housekeeping on arrival and Turndown Service
  • Wake-Up calls
  • Friendliness and appearance of staff
  • Billing, Check-Out and Departure