Why Choose Us

We have already emphasised the importance of a service quality assessment, however for the audit to be useful and productive, the quality of the report and knowledge of the reviewers is just as important.

Key Hospitality mystery shoppers have a keen knowledge of the hospitality, service and tourism sector. With experience in the luxury service sector and have had the opportunity to experience many luxury establishments (see list below)

Added value

In addition, Key Hospitality Group offer the following added values in comparison to conventional mystery shoppers:

- currently Key Hospitality services are offered for FREE: The pre-audit meeting, visit, post-audit meeting, evaluation report and recommendations are provided free of charge based on the agreement that all hotel expenditures related to the audit are fully refunded. In addition, the consultants’ travel expenses to the nearest city within their launching phase itinerary are also complimentary  (find out more about Key Hospitality launching phase destinations and schedule)

- Get 2 opinions for the price of one: the consultants work as a couple, therefore providing more expertise, a balanced point of view and the possibility to evaluate a larger array of services (man/woman/couple)

- Receive a complete report combining standards evaluation and emotional correlation

- Involve your department managers with a full report which can be subdivided into focused reports for each department


Client experiences


Banyan Tree Vabbinfaru – Maldives

Banyan Tree Madivaru – Maldives

Angsana Ihuru Resort – Maldives

Angsana Velavaru – Maldives

Huvafen Fushi – Maldives

Park Hyatt Hadahaa – Maldives

One and Only Reethi Rah – Maldives

Huvafen Fushi – Maldives

Soneva Fushi by Six Senses – Maldives

Four Seasons Kuda Huraa – Maldives

Banyan Tree Phuket Resort – Phuket, Thailand

Banyan Tree Samui – Koh Samui, Thailand

Banyan Tree Seychelles – Mahé, Seychelles

Hotel Eden Roc – Ascona, Switzerland

Park Weggis – Luzern, Switzerland

The Chedi Hotel – Phuket, Thailand

Disney’s Grand Floridian Resort – Orlando, USA

Disneyland® Hotel – Paris, France

Bora Bora Pearl Beach Resort and Spa – Bora Bora, French Polynesia

Tikehau Pearl Beach Resort – Tikehau , French Polynesia

InterContinental Resort Tahiti – Tahiti, French Polynesia

Radisson St-Martin Resort – St Martin, Guadeloupe, France

Hotel Le Toiny – St Barthélemy, Guadeloupe, France

Eden Rock – St Barthélemy, Guadeloupe, France

Hermitage Barrière – La Baule, France

Royal Barrière – Deauville, France

Constance Lémuria – Praslin, Seychelles

City Hotel

Banyan Tree – Bangkok, Thailand

Hotel Schweizerhof – Bern, Switzerland

Four Seasons Hotel des Bergues – Geneva, Switzerland

Victoria-Jungfrau Grand Hotel & Spa – Interlaken, Switzerland

Beau-Rivage Palace – Lausanne, Switzerland

Lausanne Palace & Spa – Lausanne, Switzerland

Palace Luzern – Luzern, Switzerland

Fairmont Le Montreux Palace – Montreux, Switzerland

Grand Hôtel du Lac – Vevey, Switzerland

The Dolder Grand – Zürich, Switzerland

Hotel Lutetia – Paris, France

Camino Real – Guatemala City, Guatemala

Camino Real – Cancun, Mexico

Camino Real – Antigua, Guatemala

Hotel Museo Casa Santo Domingo – Antigua, Guatemala

Hotel Hacienda Cocoyoc – Cocoyoc, Mexico

JW Marriott Hotel Caracas – Caracas, Venezuela

Trianon Palace – Versailles, France

Boutique Hotel

El Convento Boutique Hotel – Antigua, Guatemala

Hotel Cezanne – Aix-en-Provence, France

Hotel Keppler – Paris, France


Le Jules Verne – Paris, France


Air France

American Airlines

British Airways



KLM Royal Dutch Airlines

Austrian Airlines

Scandinavian Airlines System

Etihad Airways


Aer Lingus


Qatar Airways

Singapore Airlines

Swiss International Air Lines

Turkish Airlines